At Scervin, we strive to ensure that every service booking is smooth and satisfactory.
This Refund Policy explains when and how refunds are applicable for services booked through our platform.
A refund may be considered under the following situations:
Service Not Delivered: If the professional does not show up for the scheduled service.
Service Cancellation: If you cancel a booking within the allowed cancellation window (as per our Cancellation Policy).
Unsatisfactory Service: If the service delivered is incomplete, defective, or significantly different from what was promised.
Double Payment: If your account was charged more than once for the same booking.
Refunds will not be provided in cases where:
Cancellation is requested after the allowed window.
The customer provides incorrect details (address, time, contact info) leading to failed service.
Partial dissatisfaction where the service was completed as per scope but did not meet personal expectations.
Abuse of refund policy or fraudulent claims.
Customers must raise a refund request through the Scervin app/website or customer support within 24-48 hours of the issue.
Our support team will verify the claim and may contact you and/or the service professional.
Approved refunds will be processed within 7–10 business days via the original mode of payment (credit/debit card, wallet, UPI, etc.).
If you paid using Scervin wallet credits, coupons, or discounts, the refund will be reissued as wallet credits only, not cash.
Promotional codes are non-refundable and non-reusable once applied.
In cases where part of the service was delivered, we may offer:
Partial refunds, or
Wallet credits for the unused portion of the service.
For refund-related queries, please reach out to us:
📧 Email: info@scervin.com
📞 Phone: +918897965113
📍 Address: 11/86,Chemmanagiri Pet, Machilipatnam, Andhra Pradesh 521001, India
